Google
Google IT Support Professional Certificate
Google

Google IT Support Professional Certificate

Get on the fast track to a career in IT. In this certificate program, you’ll learn in-demand skills, and get AI training from Google experts. Learn at your own pace, no degree or experience required.

Google Career Certificates

Top Instructor

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1,793,941 already enrolled

Earn a career credential that demonstrates your expertise
4.8

(185,203 reviews)

Beginner level

Recommended experience

Flexible schedule
6 months, 10 hours a week
Learn at your own pace
Build toward a degree
Earn a career credential that demonstrates your expertise
4.8

(185,203 reviews)

Beginner level

Recommended experience

Flexible schedule
6 months, 10 hours a week
Learn at your own pace
Build toward a degree

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Shareable certificate

Add to your LinkedIn profile

Industry certification
Taught in English

See how employees at top companies are mastering in-demand skills

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Prepare for a career in IT Support

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google
  • Qualify for in-demand job titles: IT Specialist, Tech Support Specialist, IT Support Specialist
$65,000+
median U.S. salary for IT Support
¹
295,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report career improvement
²
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Coursera Career Certificate

Professional Certificate - 5 course series

Technical Support Fundamentals

Course 119 hours4.8 (158,943 ratings)

What you'll learn

Skills you'll gain

Category: Hardware Troubleshooting
Category: Operating Systems
Category: Information Technology
Category: Software Installation
Category: Computer Networking
Category: Computer Hardware
Category: TCP/IP
Category: Linux
Category: Microsoft Windows
Category: Technical Support
Category: Technical Documentation
Category: Technical Communication
Category: Software Systems

The Bits and Bytes of Computer Networking

Course 221 hours4.7 (51,209 ratings)

What you'll learn

Skills you'll gain

Category: TCP/IP
Category: OSI Models
Category: Network Model
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Virtual Private Networks (VPN)
Category: Network Protocols
Category: Wireless Networks
Category: Routing Protocols
Category: Network Troubleshooting
Category: Network Infrastructure
Category: Network Architecture
Category: Network Security
Category: Computer Networking

Operating Systems and You: Becoming a Power User

Course 327 hours4.7 (28,886 ratings)

What you'll learn

Skills you'll gain

Category: Linux Commands
Category: Microsoft Windows
Category: User Accounts
Category: File Systems
Category: File Management
Category: Command-Line Interface
Category: Remote Access Systems
Category: Windows PowerShell
Category: System Monitoring
Category: Operating Systems
Category: Software Installation
Category: OS Process Management
Category: Linux
Category: Package and Software Management
Category: Systems Administration
Category: Identity and Access Management
Category: Technical Support and Services
Category: Linux Administration
Category: Authorization (Computing)
Category: Desktop Support

System Administration and IT Infrastructure Services

Course 424 hours4.8 (25,903 ratings)

What you'll learn

Skills you'll gain

Category: Systems Administration
Category: IT Infrastructure
Category: Lightweight Directory Access Protocols
Category: Cloud Infrastructure
Category: Active Directory
Category: Servers
Category: Disaster Recovery
Category: Virtualization
Category: Windows Servers
Category: Linux Administration
Category: Network Administration
Category: Data Storage
Category: Server Administration
Category: User Accounts
Category: Cloud Computing

IT Security: Defense against the digital dark arts

Course 527 hours4.8 (24,748 ratings)

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Firewall
Category: Network Security
Category: Malware Protection
Category: Encryption
Category: Security Awareness
Category: Wireless Networks
Category: Hardening
Category: Authentications
Category: Cybersecurity
Category: Authorization (Computing)
Category: Cryptography
Category: Threat Modeling
Category: Generative AI
Category: Technical Support
Category: Computer Security Awareness Training
Category: Data Security
Category: Identity and Access Management
Category: Security Management

Instructor

Google Career Certificates

Top Instructor

Google
326 Courses12,365,150 learners

Offered by

Google

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹
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Degree credit eligible

This Professional Certificate has ACE® recommendation. It is eligible for college credit at participating U.S. colleges and universities. Note: The decision to accept specific credit recommendations is up to each institution.

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¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.