IBM
IBM Systems Analyst Professional Certificate
IBM

IBM Systems Analyst Professional Certificate

Prepare for a career as a systems analyst. Build in-demand skills & hands-on experience employers want. No prior experience or degree required

IBM Skills Network Team
Daniel C. Yeomans
Skill-Up EdTech Team

Instructors: IBM Skills Network Team

Access provided by New York State Department of Labor

Earn a career credential that demonstrates your expertise
Beginner level

Recommended experience

4 months
at 8 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
Beginner level

Recommended experience

4 months
at 8 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Build the job-ready skills systems analysts use, including process modeling, requirements gathering, and stakeholder management in just 4 months.

  • Learn how to create data visualizations and dashboards using tools like Excel and Cognos to support business decision-making.

  • Develop working knowledge of IT systems design, analysis, software testing, deployment, and maintenance strategies.

  • Apply generative AI techniques to solve complex systems analysis problems.

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Taught in English
Recently updated!

May 2025

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Coursera Career Certificate

Professional Certificate - 8 course series

What you'll learn

  • Understand the role of a Systems Analyst in Business Information Systems (BIS) and their impact on organizational success

  • Develop foundational knowledge of Systems Analysis and its importance in identifying business needs

  • Identify system issues and articulate their implications for business processes

  • Recognize the basics of the System Development Life Cycle (SDLC) and its phases

Skills you'll gain

Category: Requirements Analysis
Category: Business Systems Analysis
Category: Inventory Management System
Category: Systems Development Life Cycle
Category: Agile Methodology
Category: Process Design
Category: Business Analysis
Category: Unified Modeling Language
Category: Systems Thinking
Category: Information Systems
Category: Project Management Software
Category: Systems Analysis

What you'll learn

  • Job-ready skills in process modeling and requirements gathering for business analysis without any prior experience

  • How to apply BABOK principles in real-world scenarios

  • Methodologies for process mining and utilizing tools for comprehensive analysis to derive actionable business insights

  • Effective system modeling by creating entity-relationship diagrams (ERDs), data flow diagrams (DFDs), and applying unified modeling language (UML)

Skills you'll gain

Category: Business Process Modeling
Category: Business Analysis
Category: Agile Methodology
Category: Requirements Management
Category: Stakeholder Management
Category: User Story
Category: Business Requirements
Category: Requirements Analysis
Category: Gap Analysis
Category: Process Analysis
Category: Process Optimization
Category: Data Modeling
Category: Process Improvement

Business Analysis: Project and Stakeholder Management

Course 320 hours4.8 (12 ratings)

What you'll learn

  • Job-ready skills in project and stakeholder management that employers value in a good business analyst

  • The fundamental concepts of project management, including project phases, communication strategies, stakeholder, and risk management

  • How to apply various project management tools to effectively manage projects, conduct risk assessments, and plan communication strategies

  • How to implement effective communication strategies to engage stakeholders throughout the project lifecycle

Skills you'll gain

Category: Project Management
Category: Stakeholder Engagement
Category: Communication Strategies
Category: Risk Management
Category: Communication
Category: Stakeholder Management
Category: Risk Analysis
Category: Business Analysis
Category: Plan Execution
Category: Project Planning
Category: Project Coordination

Data Visualization and Dashboards with Excel and Cognos

Course 415 hours4.7 (4,159 ratings)

What you'll learn

  • Create basic visualizations such as line graphs, bar graphs, and pie charts using Excel spreadsheets.

  • Explain the important role charts play in telling a data-driven story. 

  • Construct advanced charts and visualizations such as Treemaps, Sparklines, Histogram, Scatter Plots, and Filled Map Charts.

  • Build and share interactive dashboards using Excel and Cognos Analytics.

Skills you'll gain

Category: Pivot Tables And Charts
Category: Microsoft Excel
Category: IBM Cognos Analytics
Category: Histogram
Category: Tree Maps
Category: Dashboard
Category: Data Visualization Software
Category: Scatter Plots
Category: Data Storytelling

Information Technology (IT) Fundamentals for Everyone

Course 519 hours4.7 (194 ratings)

What you'll learn

  • Define operating systems, computer components, programming concepts, databases, and explain the differences between commercial and open software

  • Summarize the importance of computer networks, including wired and wireless connections; explore network resources and storage types in MS Windows

  • Describe how to protect against security threats, address public browsing security concerns, and list password management best practices

  • List the benefits of cloud computing, describe the cloud infrastructure layer, virtual machines, and summarize features of ticketing systems

Skills you'll gain

Category: Cloud Computing
Category: Operating Systems
Category: Computer Hardware
Category: Cybersecurity
Category: Computer Networking
Category: Network Troubleshooting
Category: Computer Security Awareness Training
Category: Hardware Troubleshooting
Category: Database Software
Category: Information Technology
Category: IT Infrastructure
Category: Technical Support and Services
Category: Data Storage
Category: Software Installation

What you'll learn

  • Develop System Models – Create Data Flow Diagrams (DFDs) and Entity-Relationship Diagrams (ERDs) to represent data movement and relationships

  • Apply Unified Modeling Language (UML) – Use UML diagrams to design system architecture, workflows, and interactions

  • Design Technical Workflows – Structure component interactions and data flows for efficient system operation

  • Analyze Existing IT Systems – Evaluate IT systems such as ERP, CRM, and other enterprise solutions to understand their structure and function

What you'll learn

  • Conduct User Acceptance Testing (UAT) to ensure systems meet user expectations

  • Implement Quality Assurance practices to maintain high standards in system performance

  • Manage System Configuration/Deployment/Maintenance for seamless rollouts and ongoing support

  • Troubleshoot system issues and provide Technical/System Documentation for resolution

What you'll learn

  • Master systems analysis, requirements gathering, and IT design to solve real business challenges with end-to-end solutions.

  • Design end-to-end IT solutions aligned with business goals using stakeholder feedback, feasibility analysis, and technical specs

  • Create professional requirements docs, process models & tech specs to implement effective IT solutions for real organizations

  • Refine IT solutions via prototyping and stakeholder feedback to align with business needs and technical feasibility

Instructors

IBM Skills Network Team
IBM
67 Courses1,277,017 learners
Daniel C. Yeomans
SkillUp EdTech
28 Courses112,795 learners
Skill-Up EdTech Team
SkillUp EdTech
78 Courses218,935 learners

Offered by

IBM
SkillUp EdTech

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