This Email Etiquette course is designed for professionals who like to improve their email writing skills, avoid costly email blunders, and express professionalism in all messages. This course gives a complete approach to writing clear, respectful, and successful emails, whether you are are just starting your career or an experienced person who wants to enhance email communication skills.

In today’s professional world, your emails speak before you do. This comprehensive Email Etiquette course equips you with the skills to write clear, respectful, and impactful emails that reflect confidence and professionalism. Whether you're communicating with clients, colleagues, or leadership, mastering email tone, structure, and clarity is crucial. Through engaging lessons, real-world examples, and assessments, you'll learn how to avoid common email pitfalls, apply the SCRAP formula for effective structure, handle urgent or sensitive messages, and leverage AI tools like ChatGPT to improve writing quality. You’ll also explore global email norms, understand when (and when not) to reply-all, and build a practical email rulebook. You will study various topics, including the SCRAP framework for building effective communications, the Rule of One, tone setting, dealing with urgent or sensitive emails, and managing inbox features like cc, bcc, and out-of-office answers. The course provides practical examples, AI-powered writing approaches, and templates to help students learn through real-world scenarios such as managing difficult client communications, handling urgent requests, using email templates, scheduling emails, responding inline for clarity, and creating professional out-of-office messages. In addition, the course provides an Email Rulebook and Checklist that can be used as future reference resources. By the end of this course, you’ll be able to craft emails that are not only grammatically correct but also purposeful, polished, and professional—giving you a lasting edge in your career.