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Results for "voice of the customer (voc) analysis"
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Transaction Processing
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Predictive Analytics, Customer Insights, Customer Analysis, Business Analytics, Analytics, Marketing, Data Collection, Marketing Strategies, Data Analysis, Market Research, Regression Analysis, Consumer Behaviour
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
Skills you'll gain: Analytics, Business Analytics, Data Analysis, Microsoft PowerPoint, Data Presentation, Presentations, Excel Formulas, Data-Driven Decision-Making, Dashboard, Data Storytelling, Business Intelligence, Microsoft Excel, Customer Analysis, Data Visualization, Data Visualization Software, Big Data, Target Market, Data Cleansing, Public Speaking, Spreadsheet Software
- Status: Free
University of London
Skills you'll gain: Verbal Communication Skills, Presentations, Public Speaking, Communication, Self-Awareness, Interpersonal Communications, Personal Attributes, Professionalism
Multiple educators
Skills you'll gain: Dashboard, Pseudocode, Jupyter, Algorithms, Data Mining, Pandas (Python Package), Correlation Analysis, Web Scraping, NumPy, Probability & Statistics, Predictive Modeling, Big Data, Automation, Data Visualization Software, Data Collection, Data Science, GitHub, Python Programming, Machine Learning Algorithms, Unsupervised Learning
- Status: Free
Yale University
Skills you'll gain: Growth Mindedness, Optimism, Positive Behavior Support, Goal Setting, Resilience, Self-Motivation, Self-Awareness, Emotional Intelligence, Mental Health, Psychology, Social Skills, Decision Making, Time Management
- Status: New
Skills you'll gain: Data Storytelling, Requirements Elicitation, Risk Mitigation, Business Analysis, Business Process Modeling, Data Presentation, Risk Analysis, Project Scoping, Process Mapping, Process Optimization, Data Visualization, Requirements Management, Risk Management, Interactive Data Visualization, Business Requirements, Stakeholder Management, Stakeholder Engagement, Excel Formulas, Microsoft Excel, Analysis
Skills you'll gain: Data Storytelling, Data Presentation, Data Visualization, Interactive Data Visualization, Big Data, Data Visualization Software, Data Analysis, IBM Cognos Analytics, Statistical Analysis, Data Mining, Dashboard, Apache Hadoop, Data Collection, Tree Maps, Excel Formulas, Apache Hive, Microsoft Excel, Data Quality, Data Cleansing, Data Import/Export
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Strategic Marketing
Skills you'll gain: Computer Networking, Network Troubleshooting, TCP/IP, Network Architecture, Routing Protocols, Network Protocols, OSI Models, Network Infrastructure, Dynamic Host Configuration Protocol (DHCP), Virtual Private Networks (VPN), Network Security, Wireless Networks
In summary, here are 10 of our most popular voice of the customer (voc) analysis courses
- CVS Health Call Center Customer Service: CVS Health
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- Customer Analytics: University of Pennsylvania
- Customer Service Fundamentals: Knowledge Accelerators
- Data Analysis and Presentation Skills: the PwC Approach: PwC
- Finding Your Professional Voice: Confidence & Impact: University of London
- Data Science Foundations: University of London
- The Science of Well-Being: Yale University
- IBM Business Analyst: IBM
- Data Analysis and Visualization Foundations: IBM