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Results for "customer support"
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Support, Customer Service, Technical Support, Resource Management, Interpersonal Communications, Verbal Communication Skills, Customer Relationship Building, Active Listening, Communication, Writing and Editing, Technical Communication, Process Management
Coursera Project Network
Skills you'll gain: Google Sheets, Excel Formulas, Spreadsheet Software, Customer Support, Service Level, Data Entry, Data Validation, Data Analysis, Data Integration, Service Management, Data Management
Status: Free TrialSkills you'll gain: Customer Service, Network Troubleshooting, Computer Security Incident Management, Incident Response, Hardware Troubleshooting, Customer Complaint Resolution, Desktop Support, Performance Metric, Customer Relationship Building, Software Installation, Technical Support, Customer experience improvement, Product Knowledge, Incident Management, Cybersecurity, Cyber Security Strategy, Network Administration, Computer Hardware, Continuous Improvement Process, Company, Product, and Service Knowledge
Status: Free TrialStatus: AI skillsGoogle
Skills you'll gain: Package and Software Management, Systems Administration, Computer Networking, IT Infrastructure, OSI Models, Desktop Support, Information Systems Security, Network Troubleshooting, Technical Support, Routing Protocols, Computer Hardware, Network Security, Cybersecurity, Microsoft Windows, Network Administration, Lightweight Directory Access Protocols, File Systems, Interviewing Skills, Applicant Tracking Systems, Resilience
Status: NewStatus: Free TrialSkills you'll gain: Prompt Engineering, Generative AI, Customer Support, Standard Operating Procedure, Customer Service, ChatGPT, Personalized Service, Artificial Intelligence, Large Language Modeling, Customer experience improvement, Business Process Automation, Technical Writing, Automation, Image Analysis, Content Creation, Virtual Environment, Natural Language Processing, Data-Driven Decision-Making, Business Ethics
Status: Free TrialSkills you'll gain: Desktop Support, Technical Support, Computer Hardware, Software Installation, Help Desk Support, Technical Documentation, Hardware Troubleshooting, Customer Support, Computer Architecture, Computer Networking, Microsoft Windows, Technical Communication, Linux, Virtual Machines
What brings you to Coursera today?
Status: Free TrialCVS Health
Skills you'll gain: Customer Service, Greeting Customers, Active Listening, Time Management, Customer Complaint Resolution, Organizational Skills, Problem Solving, Prioritization, Empathy, Root Cause Analysis, Communication, Non-Verbal Communication
Status: Free TrialCVS Health
Skills you'll gain: Greeting Customers, De-escalation Techniques, Customer Service, Product Knowledge, Call Center Experience, Inbound Calls, Interviewing Skills, Active Listening, Data Entry, Cross Selling, Time Management, Customer Data Management, Professionalism, Customer Complaint Resolution, Telephone Skills, Customer Relationship Building, Upselling, Company, Product, and Service Knowledge, Communication, Applicant Tracking Systems
Status: Free TrialStatus: AI skillsMicrosoft
Skills you'll gain: Microsoft 365, Generative AI, Network Troubleshooting, Data Storage Technologies, Hardware Troubleshooting, Cybersecurity, Productivity Software, Technical Support, Computer Systems, Microsoft Teams, Security Strategy, Collaborative Software, Network Security, Network Protocols, Cloud Security, Application Security, Data Storage, Business Software, Computer Hardware, Cloud Computing
Status: PreviewJohns Hopkins University
Skills you'll gain: Active Listening, Crisis Intervention, Triage, Psychological Evaluations, Rapport Building, First Aid, Emergency Services, Interpersonal Communications, Patient Education And Counseling, Mental and Behavioral Health, Stress Management
Coursera Project Network
Skills you'll gain: HubSpot CRM, Customer Relationship Management, Customer Data Management, Dashboard, Business Software, Systems Integration, Data Integration, Sales Pipelines, Data Management, Productivity Software, Customer Service, Sales Operations, Marketing, Email Marketing
Coursera Project Network
Skills you'll gain: HubSpot CRM, Issue Tracking, Gmail, Client Support, Customer Relationship Management, Lead Generation, Marketing
Searches related to customer support
In summary, here are 10 of our most popular customer support courses
- Customer Service Fundamentals:Â Knowledge Accelerators
- Create Customer Support Data with Google Sheets:Â Coursera Project Network
- Dell Technologies Technical Customer Support Specialist:Â Dell
- Google IT Support:Â Google
- Generative AI for Customer Support:Â IBM
- Technical Support Fundamentals:Â Google
- Introduction to Customer Service:Â CVS Health
- CVS Health Call Center Customer Service:Â CVS Health
- Microsoft IT Support Specialist:Â Microsoft
- Psychological First Aid:Â Johns Hopkins University
