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Results for "call center experience"
- Status: Free Trial
CVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Communication, Time Management
- Status: Free Trial
University of Washington
Skills you'll gain: Business Writing, Business Correspondence, Professional Networking, English Language, Writing, Oral Expression, Business Communication, Rapport Building, Telephone Skills, Language Competency, Relationship Building, Verbal Communication Skills, Grammar, Vocabulary, Communication, Scheduling
- Status: NewStatus: Preview
Coursera Instructor Network
Skills you'll gain: Customer experience strategy (CX), Customer Engagement, Predictive Analytics, Personalized Service, ChatGPT, Customer Service, Customer Insights, Loyalty Programs, Self Service Technologies, Data-Driven Decision-Making, Business Ethics, Artificial Intelligence, Generative AI, Return On Investment
- Status: Free Trial
CVS Health
Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication
- Status: Free TrialStatus: AI skills
Google
Skills you'll gain: Responsive Web Design, Storyboarding, Wireframing, User Experience Design, UI/UX Research, Usability Testing, Information Architecture, Presentations, User Research, Figma (Design Software), Design Reviews, Persona (User Experience), Web Content Accessibility Guidelines, Mobile Development, User Story, Cross Platform Development, Data Ethics, Usability, Interviewing Skills, Applicant Tracking Systems
- Status: Free Trial
Skills you'll gain: Jupyter, Python Programming, Data Structures, Web Scraping, Data Manipulation, Programming Principles, Pandas (Python Package), Computer Programming, Object Oriented Programming (OOP), Restful API, NumPy, Application Programming Interface (API), Data Analysis, Data Import/Export, File Management
What brings you to Coursera today?
- Status: Free Trial
Skills you'll gain: Prompt Engineering, Large Language Modeling, PyTorch (Machine Learning Library), Unsupervised Learning, Generative AI, Keras (Neural Network Library), Supervised Learning, Deep Learning, Reinforcement Learning, Regression Analysis, Scikit Learn (Machine Learning Library), Applied Machine Learning, Generative AI Agents, Natural Language Processing, Tensorflow, Artificial Neural Networks, OpenAI, Machine Learning, Python Programming, Data Science
- Status: Free TrialStatus: AI skills
Skills you'll gain: Paid media, Social Media Management, Social Media Marketing, Social Media, Marketing Analytics, Target Audience, Content Creation, Marketing Budgets, Social Media Strategy, Social Media Campaigns, Instagram, Campaign Management, Marketing Effectiveness, Online Advertising, Marketing, Performance Analysis, Key Performance Indicators (KPIs), Goal Setting, Digital Marketing, Brand Management
- Status: Free TrialStatus: AI skills
Skills you'll gain: Prompt Engineering, Generative AI, New Product Development, Product Management, Product Lifecycle Management, Product Development, Innovation, Product Roadmaps, ChatGPT, Product Planning, Commercialization, Artificial Intelligence, Product Strategy, Project Management Life Cycle, OpenAI, Stakeholder Engagement, Stakeholder Management, Competitive Analysis, Product Testing, Business Development
- Status: Free TrialStatus: AI skills
Skills you'll gain: Quality Management, Project Management Life Cycle, Requirements Analysis, Project Scoping, Project Closure, Project Management, Project Planning, Agile Project Management, Continuous Improvement Process, Project Controls, Backlogs, Stakeholder Communications, Milestones (Project Management), Quality Assessment, Team Management, Agile Methodology, Project Documentation, Change Management, Interviewing Skills, Applicant Tracking Systems
- Status: Free Trial
University of Michigan
Skills you'll gain: UI/UX Research, Surveys, Qualitative Research, Usability Testing, User Experience Design, User Research, User Experience, User Story, Prototyping, Wireframing, User Centered Design, Survey Creation, Sampling (Statistics), Design Research, Interaction Design, Ideation, A/B Testing, Conceptual Design, Persona (User Experience), Web Analytics
- Status: NewStatus: Free Trial
LearnKartS
Skills you'll gain: Oral Expression, Team Building, Conflict Management, Teamwork, Time Management, Critical Thinking, Problem Solving, Self-Awareness, Emotional Intelligence, Collaboration, Productivity, Personal Integrity, Data Sharing, Business Ethics, Legal Risk, Information Privacy, Business Communication, Accountability, Diversity and Inclusion, Diversity Awareness
In summary, here are 10 of our most popular call center experience courses
- CVS Health Call Center Customer Service: CVS Health
- Business English: Networking: University of Washington
- AI for Customer Experience with Chatbots and Analytics: Coursera Instructor Network
- Call Center Customer Service: CVS Health
- Google UX Design: Google
- Python for Data Science, AI & Development: IBM
- IBM AI Engineering: IBM
- Meta Social Media Marketing: Meta
- IBM AI Product Manager: IBM
- Google Project Management:: Google