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Explore the Customer Service Course Catalog
Coursera Project Network
Skills you'll gain: Cloud API, Google Cloud Platform, Text Mining, Application Programming Interface (API), Large Language Modeling, Generative AI, Natural Language Processing, Data Processing, Jupyter, Python Programming
- Status: Free Trial
Kennesaw State University
Skills you'll gain: Customer Retention, Expectation Management, Brand Loyalty, Customer Relationship Management, Human Resource Strategy, Diversity Marketing, Customer Analysis, Target Market, Customer Insights, Market Share, Consumer Behaviour
- Status: Free Trial
Coursera Instructor Network
Skills you'll gain: Customer Insights, Customer experience strategy (CX), Generative AI, User Feedback, Customer Data Management, Personalized Service, Customer Engagement, Business Intelligence, Trend Analysis, Data-Driven Decision-Making, Strategic Thinking, Predictive Analytics, Data Analysis, Artificial Intelligence
Coursera Project Network
Skills you'll gain: Customer Insights, Customer Analysis, Employee Surveys, User Feedback, Customer experience improvement, Market Research, Branding, Advertising, Public Relations
Amazon Web Services
Skills you'll gain: Command-Line Interface, Network Troubleshooting, Linux Commands, Linux, Linux Administration, Technical Support, Network Infrastructure, Amazon Web Services, File Management, Network Security, Operating Systems, System Configuration, DevOps, Software Installation, Communication
Coursera Project Network
Skills you'll gain: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing
Coursera Project Network
Skills you'll gain: Text Mining, Unstructured Data, Data Analysis, Natural Language Processing, Pandas (Python Package), Data Manipulation, Python Programming, Data Processing, Data Cleansing
- Status: Free
Coursera Project Network
Skills you'll gain: Application Deployment, Customer Support, ChatGPT, Self Service Technologies, Product Support, Customer Inquiries, Business Process Automation, Customer Service, E-Commerce, Order Management, Automation, Artificial Intelligence, User Flows
Coursera Project Network
Skills you'll gain: Customer Insights, User Feedback, Customer Analysis, Customer experience improvement, Data Sharing, Business Research, User Accounts, Content Creation
Amazon Web Services
Skills you'll gain: Root Cause Analysis, Customer Relationship Building, Customer Relationship Management, Problem Management, Verbal Communication Skills, Customer Support, Amazon Web Services, Communication, Cloud Solutions, Technical Support, Cloud Security, Cloud Services, Automation, Collaboration, Incident Management, Generative AI, Innovation
- Status: Free Trial
Johns Hopkins University
Skills you'll gain: Telehealth, Patient Safety, Health Technology, Medical Equipment and Technology, Help Desk Support, Technical Support, Desktop Support, Health Care, Issue Tracking, Network Support, Change Control, Technical Documentation, General Networking, Technical Communication
Coursera Project Network
Skills you'll gain: Social Media, Microsoft Outlook, Instagram, Customer Acquisition Management, Facebook, Social Media Marketing, Gmail, Target Audience, Customer Relationship Building, Digital Marketing, Data Import/Export
Customer Service learners also search
In summary, here are 10 of our most popular customer service courses
- Generative AI with Vertex AI: Build a customer chatbot: Coursera Project Network
- Managing Customer Expectations with Jagdish Sheth: Kennesaw State University
- GenAI for Customer Insights: Coursera Instructor Network
- Create a Customer Satisfaction Survey in Qualtrics: Coursera Project Network
- Cloud Support Essentials: A Technical Approach: Amazon Web Services
- Create a services customer satisfaction process: Coursera Project Network
- Python NLTK for Beginners: Customer Satisfaction Analysis: Coursera Project Network
- Build a Chatbot with Voiceflow: Ecommerce Customer Support: Coursera Project Network
- Design a Customer Satisfaction Survey with Typeform: A Beginner's Guide: Coursera Project Network
- Skills and Best Practices for Cloud Support Associates: Amazon Web Services