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    CRM Courses Online

    Explore CRM (Customer Relationship Management) tools and strategies for managing customer interactions. Learn to enhance customer satisfaction and loyalty.

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    Explore the CRM Course Catalog

    • Status: Preview
      Preview
      U

      Università Bocconi

      Arts and Heritage Management

      Skills you'll gain: Branding, Brand Management, Marketing Management, Business Management, Asset Management, Innovation, Consumer Behaviour, Fundraising, Marketing, Customer experience improvement, Customer Engagement, Sustainability Reporting, Data-Driven Decision-Making

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.5K reviews

      Mixed · Course · 1 - 3 Months

    • C

      Coursera Project Network

      Customer Support digital transformation with HubSpot

      Skills you'll gain: HubSpot CRM, Customer Support, Process Optimization, Digital Transformation, Customer Relationship Management (CRM) Software, Process Improvement, Customer Relationship Management, Technology Strategies, Business Technologies, Business Transformation, Business Development

      4.8
      Rating, 4.8 out of 5 stars
      ·
      13 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      W

      West Virginia University

      Account Management & Sales Force Design

      Skills you'll gain: Sales Management, Sales Strategy, Sales, Account Management, Sales Process, Sales Training, Inside Sales, Sales Presentation, Selling Techniques, Outside Sales, Business Strategy

      4.5
      Rating, 4.5 out of 5 stars
      ·
      285 reviews

      Mixed · Course · 1 - 4 Weeks

    • C

      Coursera Instructor Network

      What is Product Lifecycle Management?

      Skills you'll gain: Product Lifecycle Management, Product Management, Process Management, Strategic Planning, Project Implementation, Compliance Management, Innovation, Data Management, Business Strategy, Change Management, Competitive Analysis

      4.3
      Rating, 4.3 out of 5 stars
      ·
      24 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      Starweaver

      AI-Powered Business Operations

      Skills you'll gain: Business Process Modeling, Data Storytelling, Business Process Management, Customer Insights, Data Visualization, Storytelling, Business Process Automation, Generative AI, Process Design, Sales Strategy, Sales Presentation, Process Analysis, User Story, Product Roadmaps, Corporate Sustainability, Innovation, Customer Relationship Management (CRM) Software, Artificial Intelligence, Product Knowledge, Environmental Social And Corporate Governance (ESG)

      Intermediate · Specialization · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Goodwill Industries International

      Goodwill® Career Coach and Navigator

      Skills you'll gain: Constructive Feedback, Employee Onboarding, Ethical Standards And Conduct, Talent Pipelining, Professional Development, Stakeholder Engagement, Client Services, Virtual Teams, Diversity and Inclusion, Coaching, Recruitment, Conflict Management, Professional Networking, Customer Relationship Management, Relationship Building, Interviewing Skills, Goal Setting, Communication, Client Support, Recruitment Strategies

      Build toward a degree

      4.7
      Rating, 4.7 out of 5 stars
      ·
      408 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Construction Management Fundamentals

      Skills you'll gain: Construction Management, Construction Estimating, Contract Management, Project Controls, Construction Engineering, Cost Estimation, Construction, Project Risk Management, Project Performance, Project Schedules, Commercial Construction, Project Management, Environmental Engineering, Building Design, Project Implementation, Cost Control, Continuous Quality Improvement (CQI), Business Planning, Leadership, Leadership Development

      4.8
      Rating, 4.8 out of 5 stars
      ·
      76 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: New
      New
      Status: Preview
      Preview
      S

      Simplilearn

      Generative AI Course for Marketing, Sales, and Campaigns

      Skills you'll gain: Sales Strategy, Generative AI, Business Marketing, AI Personalization, Marketing Analytics, Blogs, Sales Pipelines, Sales Process, Marketing Strategies, Cross Selling, Business Ethics, Content Marketing, Email Marketing, Emerging Technologies, Prompt Engineering, Content Creation, Customer Engagement, Social Media Marketing

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      IT Systems Design and Analysis 

      Skills you'll gain: Systems Design, Systems Analysis, Business Systems Analysis, Risk Management, Digital Transformation, Data Modeling, Systems Architecture, Business Analysis, Enterprise Resource Planning, Solution Design, Process Flow Diagrams, Information Technology, Solution Architecture, Business Process Modeling, Process Mapping, Prototyping, Computer Science, Product Lifecycle Management, Agile Methodology, Business Communication

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      K

      Keller Williams

      Keller Williams Real Estate Agent

      Skills you'll gain: Lead Generation, Real Estate Sales, Real Estate Transactions, Client Services, Communication, Sales Prospecting, Customer experience improvement, Customer Relationship Management, Sales Process, Value Propositions, Real Estate, Market Data, Calendar Management, Database Management, Customer Relationship Building, Administrative Support, Budget Management, Contract Negotiation, Goal Setting, Interpersonal Communications

      4.7
      Rating, 4.7 out of 5 stars
      ·
      167 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Loan Officers: Revolutionizing Credit Scoring

      Skills you'll gain: Loan Origination, General Lending, Data Ethics, Consumer Lending, Credit Risk, Generative AI, Commercial Lending, Customer Communications Management, Risk Analysis, Regulation and Legal Compliance, Artificial Intelligence, Business Process Automation, Business Ethics, Risk Management

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Virginia

      Leading the Modern Day Business

      Skills you'll gain: Design Thinking, Digital Transformation, Product Management, Business Transformation, New Product Development, Innovation, Ideation, Product Lifecycle Management, Product Development, Technology Strategies, Product Improvement, Product Roadmaps, IT Management, Customer Engagement, Creative Problem-Solving, Prototyping, Business Strategy, Marketing, Leadership and Management, Storytelling

      4.7
      Rating, 4.7 out of 5 stars
      ·
      21K reviews

      Beginner · Specialization · 3 - 6 Months

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    In summary, here are 10 of our most popular crm courses

    • Arts and Heritage Management: Università Bocconi
    • Customer Support digital transformation with HubSpot: Coursera Project Network
    • Account Management & Sales Force Design: West Virginia University
    • What is Product Lifecycle Management?: Coursera Instructor Network
    • AI-Powered Business Operations: Starweaver
    • Goodwill® Career Coach and Navigator: Goodwill Industries International
    • Construction Management Fundamentals: University of Maryland, College Park
    • Generative AI Course for Marketing, Sales, and Campaigns: Simplilearn
    • IT Systems Design and Analysis : SkillUp EdTech
    • Keller Williams Real Estate Agent: Keller Williams

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