Filter by
SubjectRequired
LanguageRequired
The language used throughout the course, in both instruction and assessments.
Learning ProductRequired
LevelRequired
DurationRequired
SkillsRequired
SubtitlesRequired
EducatorRequired
Results for "customer experience improvement"
- Status: Preview
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
- Status: Preview
Coursera Instructor Network
Skills you'll gain: Customer Success Management, Generative AI Agents, Customer Service, Customer Support, Customer experience improvement, Customer Engagement, Personalized Service, Operational Efficiency, Technology Strategies, Business Process Automation, Data Ethics, Automation, Business Ethics
- Status: NewStatus: Free Trial
Starweaver
Skills you'll gain: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Vendor Management, Hospitality Management, Vendor Relationship Management, Social Media Marketing, Process Mapping, Key Performance Indicators (KPIs), Social Media, Performance Measurement, Digital Media Strategy, Content Creation, Operational Efficiency, Digital Marketing, Leadership, Customer Engagement, Search Engine Optimization, Content Management
- Status: Preview
Universidades Anáhuac
Skills you'll gain: Customer Success Management, Customer Service, Customer Retention, Customer Engagement, Customer Relationship Management, Customer and Client Support, Customer experience improvement, Customer Data Management, Customer Insights, Sales Management, Leadership, Business Metrics, Performance Metric, General Sales Practices, Sales Strategy, Cross-Functional Collaboration
- Status: Free Trial
Kennesaw State University
Skills you'll gain: Customer Retention, Customer Insights, Customer experience strategy (CX), Customer Relationship Management, Value Propositions, Innovation, Organizational Change, Cost Accounting, Organizational Structure, Business Transformation, Strategic Marketing, Consumer Behaviour
- Status: NewStatus: Free Trial
Skills you'll gain: Merchandising, Adobe Experience Manager, E-Commerce, Product Assortment, Web Applications, Business-To-Consumer, Scalability, Project Implementation, Web Development Tools, Business Technologies, Technology Solutions, System Implementation, Digital Transformation, Advertising, Solution Delivery, Program Implementation, Application Development, Business Requirements, Technical Consulting, B2B Sales
- Status: Free Trial
Kennesaw State University
Skills you'll gain: Customer Retention, Trustworthiness, Expectation Management, Corporate Sustainability, Brand Loyalty, Customer Relationship Management, Customer Insights, Customer experience strategy (CX), Environmental Social And Corporate Governance (ESG), Human Resource Strategy, Customer Relationship Building, Consultative Approaches, Diversity Marketing, Customer Analysis, Value Propositions, Socioeconomics, Business Ethics, Business Strategy, Business, Marketing
- Status: Free Trial
Fractal Analytics
Skills you'll gain: User Research, Human Centered Design, Ideation, User Experience Design, Design Thinking, Generative AI, Prototyping, Brainstorming, AI Personalization, Data Ethics, Data Synthesis, ChatGPT, User Experience, Artificial Intelligence, Innovation, Prompt Engineering, Critical Thinking, Problem Solving, Data Analysis, Business Consulting
- Status: Free Trial
Skills you'll gain: Microsoft Copilot, Sales Strategy, Customer Analysis, Sales Pipelines, Sales Enablement, Data Cleansing, Sales Management, Sales, Customer Insights, Data Quality, Customer Data Management, Customer Engagement, AI Personalization, Advanced Analytics, Analytics, Data Integrity, Predictive Analytics, Data-Driven Decision-Making, Data Integration, Data Security
- Status: NewStatus: Preview
Board Infinity
Skills you'll gain: Statistical Process Controls, ISO 9000 Series, Product Quality (QA/QC), Quality Management Systems, Quality Management, Quality Improvement, Customer experience improvement, Continuous Improvement Process, Process Improvement, Kaizen Methodology, Customer Insights, Data-Driven Decision-Making
- Status: Free Trial
Skills you'll gain: Customer Relationship Management, Loyalty Programs, Customer Retention, E-Commerce, Brand Loyalty, Marketing Analytics, Web Analytics, Data-Driven Decision-Making, Artificial Intelligence, Portfolio Management, Customer Insights, Performance Analysis
- Status: Free Trial
CVS Health
Skills you'll gain: De-escalation Techniques, Greeting Customers, Cross Selling, Retail Sales, Customer Service, Upselling, Conflict Management, Product Knowledge, Retail Store Operations, Customer Relationship Building, Transaction Processing, Customer Engagement, Professionalism, Company, Product, and Service Knowledge, Empathy, Verbal Communication Skills, Social Media, Communication, Time Management
In summary, here are 10 of our most popular customer experience improvement courses
- Improving Customer Retention: Coursera Instructor Network
- GenerativeAI for Customer Success: Coursera Instructor Network
- Digital Transformation in Hospitality: Starweaver
- Customer Success: Conociendo al cliente: Universidades Anáhuac
- Customer Centricity as Competitive Advantage - Jagdish Sheth: Kennesaw State University
- Adobe Ecommerce Foundation: Adobe
- Customer Centricity with Professor Jagdish Sheth: Kennesaw State University
- Mastering User Centric Design with Generative AI: Fractal Analytics
- Customer Data, Analytics, and Segmentation: Microsoft
- Introduction to Continuous Improvement Process: Board Infinity