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    Results for "call center experience"

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Customer Service Representatives

      Skills you'll gain: AI Personalization, Generative AI, User Feedback, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Self Service Technologies, Artificial Intelligence, Business Ethics, Natural Language Processing

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      A

      Amazon Web Services

      Amazon Connect: Creating & Managing Amazon Connect Instances

      Skills you'll gain: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, System Implementation

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      Università di Napoli Federico II

      English for Business B1

      Skills you'll gain: Presentations, Business Communication, Business Correspondence, Verbal Communication Skills, Negotiation, Business Writing, English Language, Interviewing Skills, Data Visualization, Communication, Report Writing, Data Storytelling, Taking Meeting Minutes, Recruitment, Business Reporting

      4.5
      Rating, 4.5 out of 5 stars
      ·
      21 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Preparing for Your Retail Customer Service Role

      Skills you'll gain: Call Center Experience, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Service, Customer Relationship Building, Retail Sales, Interviewing Skills, Retail Store Operations, Problem Solving, Professionalism, Communication, LinkedIn

      4.3
      Rating, 4.3 out of 5 stars
      ·
      15 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      N

      Northeastern University

      Engaging in Improving Patient Experience Through Analytics

      Skills you'll gain: Decision Support Systems, Customer experience improvement, Resource Allocation, Operational Analysis, Patient Evaluation, Business Analytics, Predictive Analytics, Analytics, Data-Driven Decision-Making, Personalized Service, Business Solutions, Healthcare Industry Knowledge, Stakeholder Management, Systems Integration, Innovation

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      D

      Dell

      Dell Technologies Introduction to IT Sales

      Skills you'll gain: Active Listening, Business Communication, Communication, Emotional Intelligence, Technical Sales, Sales, Job Analysis, Sales Presentations, Branding, Relationship Building

      Beginner · Course · 1 - 4 Weeks

    • P

      Packt

      Salesforce Integration With External Systems Part 1

      Skills you'll gain: Salesforce Object Query Language (SOQL), Salesforce Development, Simple Object Access Protocol (SOAP), Systems Integration, Salesforce, Restful API, Web Services, Data Integration, Software Development Tools, Application Programming Interface (API), Real Time Data, Test Tools, Development Environment, Postman API Platform, Data Import/Export, JSON, Authentications, UI Components

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Introduction to Technical Support

      Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, Customer Service, System Support, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.1K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      S

      SkillUp

      Generative AI: Transform Your Customer Support Career

      Skills you'll gain: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, ChatGPT, Customer Service, Personalized Service, Customer experience improvement, Artificial Intelligence, Customer Insights, Workflow Management, Automation, Business Ethics, Natural Language Processing

      4.9
      Rating, 4.9 out of 5 stars
      ·
      40 reviews

      Intermediate · Course · 1 - 4 Weeks

    • A

      Amazon Web Services

      Amazon Connect: Introduction to the Administrative Interface

      Skills you'll gain: Dashboard, Report Writing, Business Reporting, Management Reporting, Performance Reporting, Ad Hoc Reporting, Real Time Data, Call Center Experience, Administration, Workforce Management

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      P

      Packt

      Windows Admin Center

      Skills you'll gain: User Accounts, Systems Administration, Hyper-V, Cloud Management, Security Controls, Servers, UI Components

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      V

      Voxy

      Low Intermediate English: Shopping & Customer Service

      Skills you'll gain: Product Knowledge, Language Learning, English Language, Customer Service, Retail Sales, Customer Inquiries, Customer Complaint Resolution, Telephone Skills, Vocabulary, Writing, Verbal Communication Skills, Oral Comprehension, Business Writing, Oral Expression, Grammar, Communication

      4.6
      Rating, 4.6 out of 5 stars
      ·
      19 reviews

      Mixed · Course · 1 - 3 Months

    1…456…384

    In summary, here are 10 of our most popular call center experience courses

    • GenAI for Customer Service Representatives: Coursera Instructor Network
    • Amazon Connect: Creating & Managing Amazon Connect Instances: Amazon Web Services
    • English for Business B1: Università di Napoli Federico II
    • Preparing for Your Retail Customer Service Role: CVS Health
    • Engaging in Improving Patient Experience Through Analytics: Northeastern University
    • Dell Technologies Introduction to IT Sales: Dell
    • Salesforce Integration With External Systems Part 1: Packt
    • Introduction to Technical Support : IBM
    • Generative AI: Transform Your Customer Support Career: SkillUp
    • Amazon Connect: Introduction to the Administrative Interface: Amazon Web Services

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