Skills you'll gain: Virtual Local Area Network (VLAN), Routing Protocols, Network Switches, Network Routing, TCP/IP, OSI Models, Network Architecture, Local Area Networks, Network Protocols, Network Infrastructure, Network Troubleshooting, Network Security, Command-Line Interface

Skills you'll gain: Amazon Web Services, Natural Language Processing, Generative AI, Software Architecture, Technical Design

Skills you'll gain: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, System Implementation

Skills you'll gain: AI Personalization, Data Ethics, Information Privacy, User Research, Persona (User Experience), Persona Development, Diversity and Inclusion, Experience Design, User Experience Design, Artificial Intelligence, Accountability, Human Centered Design, Ethical Standards And Conduct, Business Ethics, User Centered Design

Skills you'll gain: Root Cause Analysis, Six Sigma Methodology, Lean Six Sigma, Statistical Process Controls, Minitab, Waste Minimization, Data-Driven Decision-Making, Kaizen Methodology, Process Improvement, Solution Design, Project Management, Process Analysis, Lean Manufacturing, Data Collection, Pareto Chart, Process Mapping, Sampling (Statistics), Brainstorming, Customer Insights

Skills you'll gain: Encryption, Amazon Web Services, Cryptography, Telecommunications, Mobile Security, Data Sharing

Skills you'll gain: Social Media, Social Media Strategy, Marketing Communications, Target Audience, Brand Strategy, Shared Media, Persuasive Communication, Stakeholder Engagement, Earned Media, Owned Media, Paid media, Content Creation, Legal Risk, Consumer Behaviour

Skills you'll gain: AI Personalization, Customer Insights, ChatGPT, Generative AI, Call Center Experience, Prompt Engineering, Customer experience improvement, Customer Engagement, Customer Service, Workflow Management, Process Optimization, Self Service Technologies, Artificial Intelligence, Business Process Automation, Automation

Skills you'll gain: Data Storytelling, Data Presentation, Presentations, Public Speaking, Verbal Communication Skills, Microsoft PowerPoint, Storytelling, Data Visualization Software, Persuasive Communication, Drive Engagement, Communication, Target Audience, Non-Verbal Communication, Decision Making